Privacy Policy

Who We Are

This privacy notice applies to the website **idealwaterproofing.com.au** and explains how we collect, use, share, and protect your personal information.

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Information We Collect and How We Use It

We only collect information you voluntarily provide, such as via email or contact forms. This information may include your name, email address, phone number, and any details you share when contacting us.

We use your information to:

* Respond to your inquiries or requests
* Process orders and deliver services
* Inform you about specials, new products, or updates (only if you consent)

We **do not** sell or rent your personal information to third parties. We may share your data only when necessary to fulfill your requests, such as with delivery services.

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Your Choices and Control Over Your Information

You can:

* Request access to the personal data we hold about you
* Correct or update your information
* Ask us to delete your data
* Opt out of marketing communications at any time

To do any of the above, contact us via the email or phone listed on our website.

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Security

We take reasonable precautions to protect your personal information both online and offline. Sensitive data (such as credit card details) is encrypted during transmission. Access to your data is restricted to authorized employees who need it to perform their duties.

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Cookies

Our website uses cookies to enhance your experience, such as remembering your details when you leave a comment or log in. We also use cookies to track cart contents while you browse.

Third-party business partners may use cookies on our site via their advertisements. We do not control these cookies.

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Comments and Contact Forms

When you leave comments, we collect the information you submit, your IP address, and browser user agent to help detect spam.

Contact form submissions are stored temporarily for customer service but not used for marketing.

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Embedded Content

Content embedded from other websites (like videos) may collect data about you, use cookies, or track your interaction. We recommend reviewing their privacy policies.

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Analytics

We use Google Analytics to understand website usage. You can opt out of Google Analytics tracking via [Google’s Opt-out Tool](https://tools.google.com/dlpage/gaoptout).

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Data Retention

Comments and their metadata are retained indefinitely to recognize follow-up comments automatically. We retain order information for tax and accounting purposes (typically for several years). You may request deletion of your personal data, subject to legal and administrative requirements.

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WooCommerce / Online Store

When you purchase from our online store, we collect information such as:

* Your name, billing & shipping addresses
* Email and phone number
* Payment details
* Optional account information (username and password)

This data is used to:

* Process your orders and payments
* Communicate with you about your orders
* Prevent fraud
* Comply with legal obligations
* Improve our store offerings

Only authorized team members (e.g., Administrators and Shop Managers) have access to this data to fulfill orders and assist you.

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Third-Party Services

We use and share data with trusted third-party services such as:

* **Akismet** for spam detection
* **YouTube** plugins for embedded videos
* **Google Web Fonts** for consistent font display

Please review their privacy policies linked below for more information on how they handle your data.

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Your Rights

You have the right to request:

* A copy of the personal data we hold about you
* Correction or deletion of your personal data
* To object to or restrict certain processing

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## Contact Us

If you have any questions or concerns about your privacy, please contact us at:

Email: [email protected]
Contact form: [https://www.idealwaterproofing.com.au/contact-us/](https://www.idealwaterproofing.com.au/contact-us/)

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Additional Information

We continuously review and improve our data protection measures, including encryption and staff training. In the event of a data breach, we have internal protocols in place to promptly address and notify affected individuals as required by law.

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Links to Other Sites

Our site may contain links to other websites. We are not responsible for their content or privacy practices. We encourage you to read their privacy policies.

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Privacy Policies of Third Parties:

* [Gravatar Privacy](https://automattic.com/privacy/)
* [YouTube Privacy](https://www.google.de/intl/de/policies/privacy)
* [Google Fonts FAQ](https://developers.google.com/fonts/faq)
* [Google Privacy](https://www.google.com/policies/privacy/)

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